Tech Troubleshooting

Having issues with virtual learning? Here are some tips that may help!

Internet Connectivity Tips

Laggy/glitchy Zoom meetings?

Slow loading webpages?

Can't get into Zoom meetings?

https://support.zoom.us/hc/en-us/articles/201362193
1) Get in contact with your student's teacher for instructions on how to access the meeting. Typically, they will post a link daily/weekly in Google Classroom.

2) Make sure you're not late!

3) If you get "Please wait. The host will let you in soon." error messages, be patient! This error usually means the host (your teacher) has not let you into Zoom yet. Give them time.

4) If you get "Waiting on host to start the meeting..." error messages. Please double check to make sure you have the correct link from your teacher. It can change from week to week. If you're sure the link is correct, try turning the computer off and on. Make sure you have a strong internet connection and try connecting to Zoom once more.

5) If you get stuck on "Connecting...", leave and keep trying. Alternatively, try accessing Zoom through the browser instead of through the app.

Black screen during screenshare?

Unfortunately, there are multiple potential causes for this issue.

1) Make sure you give permissions to the computer where necessary.

2) Your internet connection may be struggling to keep up with the demands of Zoom. Please check the tips on this page to troubleshoot.

3) Your device's hardware may be struggling to keep up with the demands of Zoom. If you've checked out a Chromebook from the school or the district, consider exchanging your Chromebook. If you are using a personal device, check out these tips from Zoom.

4) Zoom's servers may be struggling to keep up or may be down. This is unlikely, but possible.

Is your teacher complaining about microphone levels being too high?

Some Chromebooks are automatically receiving OS updates over time. One of the new features of the updates allows adjustment of sound input levels. Unfortunately, this also seems to have had an adverse effect of placing the input levels to maximum without users' consent. This can result in some awful screeching noises for Zoom participants. If you notice this, please try to adjust the input levels on your Chromebook.

Camera not working? Sound not working? Etc...

Forgot your student email/password?

Need a device or WiFi hotspot for Virtual Learning?

Issues with your district assigned devices?

*Unfortunately, we are not able to help with personal devices, beyond basic troubleshooting*

For non-urgent issues, please submit a ticket using this link.

If your device is damaged, you may be subject to fees depending on the extent and nature of the damage.

Otherwise, please call our tech at 626-237-4694.
Before calling, please be prepared with a thorough description of the issue you are facing. The more detail the better!